February 28th, 2004

Avoid Powergen

Posted in The Web by Diggory

Another major UK company that doesn’t seem to know it’s arse from it’s elbow:

I used to use a great little company called Amerada - They provided my Gas and Electricity (well they didn’t actually provide it - but they billed me for it.)

They had the forward-thinking idea of Online billing *only* (no paper) and could offer lower rates as a consequence.

Unfortunately Amerada were recently swallowed by Powergen - a larger, older Energy company. Their online billing system is…. somwhat different.

Here is an email I received today:

Subject: Your Powergen bill
Date: 28 February 2004 6:02:17 am GMT


Dear Powergen customer

Your latest bill is now ready to view. All you need to do is click on the link below and login.

Once you’ve logged in, you’ll be shown all your Powergen bills that can be viewed online. The most recent bill will always be at the top.


https://www.powergen.co.uk/myaccount/view_bills.asp


If you’ve any questions about your online bill, please get in touch using our online bill query form and we’ll get back to you.


There’s no need to reply to this email.


Kind regards


Powergen Internet Team


www.powergen.co.uk

compare this with their web site:

Powergen Billing

[edit] - Oh god - the pain continues: Remember kids - Browser sniffing is bad , designing sites using web standards is good.

The Browser I was using here was Mozilla FireFox.

Powergen dislikes FireFox

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